What is a Managed Service Provider (MSP)?

A Managed Service Provider (MSP) is a company that remotely manages your IT infrastructure and end-user systems. MSPs deliver proactive monitoring, maintenance, and security to keep your business running smoothly.

How does an MSP differ from traditional IT support or break-fix services?

Unlike break-fix IT support, MSPs work proactively. They monitor systems 24/7, prevent downtime, and provide predictable monthly pricing instead of charging only when something breaks.

What services do MSPs offer?

MSPs typically provide network monitoring, cybersecurity, cloud management, data backup, disaster recovery, and help desk support. Many also offer compliance assistance and IT consulting.

How much does it cost to hire an MSP?

MSP pricing varies by service scope and business size. Most use monthly subscription models—per user, per device, or flat rate—making costs predictable and scalable.

How does an MSP protect my business from cyber threats?

MSPs deploy firewalls, antivirus, endpoint detection (EDR/XDR), and continuous threat monitoring. They also implement multi-factor authentication and encryption to safeguard data.

Why should I outsource IT services to an MSP instead of hiring in-house staff?

MSPs offer expert support, advanced tools, and 24/7 coverage at a lower cost than building an internal IT team. This allows businesses to scale without increasing overhead.

What should I ask an MSP before signing a contract?

Key questions include:

• Do you provide 24/7 support?

• How do you handle compliance (HIPAA, CMMC, GDPR)?

• What’s your incident response plan?

• How do you secure sensitive data?